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“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” ~ Mahatma Gandhi
I’m Francis, the Managing Partner of the BIG Whitby office. After 23 years’ in the insurance Industry, I decided it was time to follow my entrepreneurial aspirations and open up my own branch office. I'm fiercely passionate about delivering exceptional customer service to every person that walks through our doors or calls us. My commitment to each client is that i'll offer professional and honest insurance advice no matter what.
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